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A website should serve as a proactive source of information between an organisation and its clients and suppliers. It's absolutely critical that a site's content is always kept current, relevant and responsive to visitor feedback. People will simply not return to a site that is perceived as stale or out of date. Three key areas need to be addressed.
control panel

At silvermoonmedia we offer you a full suite of rich content features, site promotion, analysis and remote content update tools to make sure you're making the most of your web opportunity. Each customer gets access to their own Control Panel where they can manage and edit all of the features listed below:

 LIVE support from silvermoonmedia
Net Meeting Live Support
The Live Support status indicator allows you to chat directly with a member of our Support Team. Simply click to start a conversation...
Net Meeting NetMeeting
Connect directly with with our support services where we can view and if necessary take control of your computer to help with any queries.
 Site Statistics and Visitor Tracking
Net Meeting Web Site Statistics
Each hosted account comes with Webalizer© site statistics available 24*7 by simply logging in to a special section on your site. .
Net Meeting Google Analytics
Google Analytics provides a deep understanding of your web statistics, visitor behaviour and track campaign success rates.
   Remote Content Management
Net Meeting Website Monitoring
A site monitoring service which alerts both you and our support team immediately if there is an issue with your website.
Net Meeting Content Management
Using Macromedia Contribute we can enable your site fro remote content management - by YOU! Update text, images, links as you go.
 EMail  Marketing Tools
Net Meeting

Web Mail
Access any of your email accounts securely via the web without having to access your PC or laptop. Perfect when you're on the move.

Net Meeting Customer Database
View and manage all your customer or member details also allowing them to edit their own profiles and so keeping it up to date.
   
Net Meeting eNewsletters
Create, manage and monitor the distribution of email newsletters to keep in regular touch with customer or site members.
Net Meeting

MailMergeConnect directly from Microsoft Word or Excel to your online customer database for mailshots, flyers and print directly from your website.

 eCommerce
Net Meeting

Catalogue Manager
Use an online facility to manage your product or service catalogue with product details, prices, shipping and availability details.

Net Meeting Order Manager
Retrieve and process orders placed though your website or have them automatically forwarded to designate email for attention.
 Visitor Tools
Net Meeting Customer Support
Set up a variety of Customer services including Live Chat where you can interact directly with customers as they visit your site.
Net Meeting Forums
Set up visitor, member or customer Forums to build community and loyalty around your website - making sure the site is current and topical
 Visitor Tools  Custom Tools
Net Meeting Site Polls
Prompt visitors for their opinions and feedback on anything you like to create more current and 'sticky' web content to keep them coming back!
Net Meeting Custom Tools
Have applications or databases designed to match YOUR specific needs from photos galleries to licence renewal systems....
 Project Management
Net Meeting Project Tracking
Access and view on-line the current status of any we project currently in development - see what tasks are outstanding and who has to do what.
Net Meeting Price Lists
Review the latest prices for all web hosting, design and development work to help you budget and plan upcoming projects.

 click here to see an outline of the steps involved in a web development project


client focus



www.iie-online.com

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