Customer service and customer
relationship management (CRM) are touted as critical success factors
for copanies that want to seriously compete and thrive into the next
decade. Even on sites that are well designed and usable, it's still
hard to get quality customer service when you need it.
:: If you send an email request, do you
get a quick and helpful reply?
:: How easy is it to find the appropriate phone number to call?
:: Are helpline representatives familiar with the website layout?
Chat software is one of the key innovations in
this new CRM model and allows live interaction between your customer
support team and your website visitors. Visitors van simply click
on a button that will open a small 'chat' window and allow them initiate
a real-time conversation with one of your companies sales representatives.
The process allows
you to provide a whole new level of customer service dealing with
queries immediately as they arise and avoiding wasted time on redundant
responses, calls and emails as you get to address exactly what your
customer requires.
Talk
to your visitors LIVE to close
sales
Provide
superior customer support
See
and greet your visitors as they browse
see
how silvermoonmedia use
HumanClick
chat software....
